Refund policy

Refund & Return Policy – Hoops Club


Refund & Return Policy – Hoops Club

30-Day Return Policy

You have 30 days from the date you receive your item to request a return.

Eligibility for Returns

To be eligible for a return, the item must:

  • Be in the same condition as received (unworn, unused, with all tags attached)

  • Be in the original packaging

  • Include the receipt or proof of purchase

Important: Returns are only accepted if the item was:

  • Shipped incorrectly, or

  • Delivered defective or damaged

Items that were shipped correctly and are in good condition are not eligible for a refund.

How to Start a Return

To request a return, contact us at:

📧 hoopsclubofficial@gmail.com

Please include:

  • Your order number

  • The reason for the return

  • Clear photos if the item is damaged or defective

If your return is approved:

  • You will receive a return shipping label and detailed instructions

  • Send your item to the following address:

Full name: 
Street address: 
City: 
ZIP / Postal code: 
State / Region: 
Country: 
Phone: 

⚠️ Do not send items back without prior approval. Unauthorized returns will not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately upon delivery. If your item is:

  • Defective

  • Damaged, or

  • Incorrect

Contact us as soon as possible and attach clear photo evidence. This allows us to:

  • Evaluate the issue, and

  • Determine responsibility for return shipping costs

Non-Returnable Items

The following items cannot be returned:

  • Perishable goods (e.g. food, flowers, plants)

  • Custom or personalized items

  • Personal care products (e.g. beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items

  • Gift cards

If you are unsure whether your item qualifies for a return, please contact us before initiating the process.

Exchanges

To exchange an item:

  1. First, submit a return request for the original item

  2. Once the return is approved and processed, place a new order for the desired item

EU 14-Day Cooling-Off Period

If your order was shipped within the European Union, you have the legal right to:

  • Cancel or return your order within 14 days, for any reason and without justification

Returned items must still meet eligibility requirements (unused, original packaging, tags attached, and proof of purchase).

Refund Process

Once we receive and inspect your return, we will notify you whether your refund is approved or rejected.

If approved:

  • Your refund will be issued to your original payment method within 10 business days

  • Processing times may vary depending on your bank or card issuer

If more than 15 business days have passed since approval and you have not received your refund, please contact us at:

📧 hoopsclubofficial@gmail.com